Tap Activate, enter your date of birth, gender and full case number, type the 6-digit code we send by SMS, then choose a password. You then sign in with your case number and that password.

Wait a minute and check your signal. The code only goes to the mobile number registered in your hospital file. If your number changed or you still get nothing, call reception to update it.

For your security, passwords can only be reset at the hospital. Reception will verify your identity and reset it; you'll choose a new password the next time you sign in.

Only verified laboratory results and finalized radiology reports are shown. A recent test may still be pending — it appears here automatically once the hospital completes and verifies it.

Type it exactly as printed on your hospital file, including letters (for example Hi44433). If it still doesn't work, reception can confirm the correct number.

Yes. Your data is encrypted and only accessible with your case number and password. Never share them. Always sign out on shared devices.